Refund and Returns Policy
Effective Date: [29/6]
Thank you for shopping at Awameh.
We strive to provide high-quality products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include the original receipt or proof of purchase.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Perishable goods (if applicable)
- Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us before returning the product.
Return Shipping
Customers are responsible for the cost of return shipping unless:
- The item is defective.
- The wrong item was shipped.
- The product was damaged during delivery.
We recommend using a trackable shipping service for returned items.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will work to resolve the problem as quickly as possible.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us through our website:
